Support Engineer

As a Support Engineer at Kissi, you will play a crucial role in representing our clients' brands by providing knowledgeable and brand-aligned assistance to their customers. You will be responsible for offering multichannel support, building customer communities, and delivering technical support services that enhance the overall customer experience.

• •Explore and implement various support channels, including phone, video, in-app, chat, email, and chatbots, to cater to diverse customer preferences.
• •Assist in building and nurturing a thriving customer community platform for shared insights and mutual support.
• •Provide phone support for direct assistance, fostering a personal connection.
• •Offer video support services to add a human touch to technical solutions.
• •Seamlessly integrate in-app assistance to provide context-aware help where users need it the most.
• •Deliver real-time chat and email support services for instant issue resolution and effective communication.
• •Explore the benefits of AI-driven chatbots for efficient issue resolution and 24/7 customer support.
• •Build a comprehensive knowledge base to empower customers with self-help resources and reduce support ticket volumes.
• •Prioritize delivering a consistently positive experience for customers.
• •Adapt support services to the changing needs of clients' businesses and customer bases.
• •Leverage data analytics to gain insights into customer interactions, allowing continuous improvement of support services.
• •Train and equip dedicated teams to handle specific products or services, ensuring in-depth knowledge for effective support.

• •Bachelor's degree in a relevant field.
• •Proven experience in technical support or related roles.
• •Strong communication and interpersonal skills.
• •Ability to adapt to new technologies and tools.

• •Experience in implementing and managing automated support solutions.